AUSTRALIA: FREE domestic shipping for all orders over $500 (standard Australia Post). For any orders under $500 shipping is flat rate $10 for up to 5kg, 5-20kg is $20 Australia You will be provided with a tracking number so you can track your parcel via www.auspost.com.au.
INTERNATIONAL: We use Australia Post. Your shipping will be calculated at checkout or be a flat rate. You will be provided with a tracking number so you can track your parcel. In some instances, tracking may not be available once shipment has left Australia. Please contact us if you require more information. Please allow around 7-15 business days for delivery of goods.
Please note: Tracking is available Monday to Friday. However it may take 24 hours for tracking information to be available.
Please be aware that duties and taxes may be payable at your cost when your order arrives into your country. You are able to get more information on these additional charges via your local customs office. Customs charges and duties are the responsibility of the Customer and will not be refunded.
DISPATCH OF ORDERS
It is very important for us to provide you with the best service and get your order to you as quick as we can.
Orders placed before 11am AEST (Mon – Fri) will be dispatched the same day.
Orders placed after 11am AEST (Monday-Friday) and on weekends will be dispatched the next business day.
DELIVERY TIME FRAMES
The above time frames are to be used as a guide only and commence from the date of dispatch. We will do our utmost to meet the indicated delivery times but is not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
When you place an order for shipment within Australia you will be sent an Order Confirmation Number along with an Australia Post tracking number for you to track once your order has been dispatched.