DISPATCH OF ORDERS
It is very important for us at The Cosmic Collection team to provide you with the best service and get your order to you as quick as we can.
Orders placed before 11am AEST (Mon – Fri) will be dispatched the same day.
Orders placed after 11am AEST (Monday-Friday) and on weekends will be dispatched the next business day.
DELIVERY TIME FRAMES
The above time frames are to be used as a guide only and commence from the date of dispatch. The Cosmic Collection will do its utmost to meet the indicated delivery times but is not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
When you place an order for shipment within Australia with The Cosmic Collection you will be sent an Order Confirmation Number along with an Aus Post tracking number for you to track once your order has been dispatched.
DAMAGED OR MISSING GOODS
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.
Please ensure that you give us the correct delivery address at time of ordering. If the order is returned to us because of incorrect information we will resend your order to you again (after checking with you for the correct address of course).